Xtrallux 6-Month Money-Back Guarantee

We stand by the quality and effectiveness of our laser devices. To ensure your satisfaction, we offer a 6-month money-back guarantee with the following terms and conditions:

Because results depend on long-term use according to the directions, you must use the product for six months before requesting to return the product.

Eligibility

  1. Direct Sales Only: This guarantee applies exclusively to devices purchased directly from xtrallux.com.
  2. Domestic Orders Only: This offer is valid only for orders shipped within the United States.
  3. Exclusions: Orders placed through resellers, third-party websites, or international orders are not eligible for this guarantee.
  4. ShopPay Financing: The guarantee is not valid for customers who use ShopPay Financing.

Registration

  1. Warranty Registration: The money-back warranty must be registered within 30 days of receiving your device. Please visit our website to complete your registration.

Conditions

  1. Non-Refundable Fees: Shipping charges, merchant fees and taxes are non-refundable. Refunds will cover the total order amount minus these fees.
  2. Restocking Fee: All returns are subject to a 25% restocking fee.
  3. Usage Period: Devices must be used for a minimum of six months before a return is processed. The return should be requested after six months and before the end of the seventh month from the date the sale is registered in our system.
  4. Device Condition: The device must be in good working condition, without cracks or any other problems, to qualify for a refund.
  5. Original Purchaser: The return must be requested by the original purchaser. A valid xtrallux.com order number must be provided.

Return Process

  1. Return Merchandise Authorization (RMA): To initiate a return, you must obtain an RMA number. Contact our customer service to receive your RMA number.
  2. Shipping Label: We will provide a shipping label for the return. The cost of this label will be deducted from your final refund amount.
  3. Return Timeline: You have 30 days from the issuance of the RMA to ship the device back to us. Ensure that the device is shipped within this timeframe to qualify for the money-back guarantee.

Final Notes

  • Devices returned must be in good condition and include all original accessories and packaging.
  • Refunds will be processed within 30 days of receiving the returned device.

 

Created: May 28, 2024
Last Updated: June 25, 2024